From geo@eldorec.com Wed Jan 16 02:10:13 2008 Return-Path: Delivered-To: soundgun-eldorec:com-geo@eldorec.com X-Envelope-To: geo@eldorec.com Received: (qmail 53336 invoked from network); 16 Jan 2008 10:10:13 -0000 Received: from mailwash3.pair.com (66.39.2.3) by shen.pair.com with SMTP; 16 Jan 2008 10:10:13 -0000 Received: from localhost (localhost [127.0.0.1]) by mailwash3.pair.com (Postfix) with SMTP id 46B31A8949 for ; Wed, 16 Jan 2008 05:10:13 -0500 (EST) X-Spam-Check-By: mailwash3.pair.com X-Spam-Status: No, hits=3.4 required=3.5 tests=HTML_FONT_SIZE_LARGE,HTML_MESSAGE,HTML_TAG_BALANCE_BODY,MPART_ALT_DIFF_COUNT,URG_BIZ autolearn=disabled version=3.002003 X-Spam-Flag: NO X-Spam-Level: *** X-Spam-Filtered: ebf466b5f9602852f7fe91ef48dbfd8f Received: from ccm01.constantcontact.com (ccm01.constantcontact.com [63.251.135.74]) by mailwash3.pair.com (Postfix) with ESMTP id AD1A9A8943 for ; Wed, 16 Jan 2008 05:10:12 -0500 (EST) Received: from ccm14.constantcontact.com (unknown [10.250.0.102]) by ccm01.constantcontact.com (Postfix) with ESMTP id 11F3F1F827CB for ; Wed, 16 Jan 2008 05:13:37 +0000 (UTC) Received: from p1-ws006 (unknown [10.250.0.102]) by ccm14.constantcontact.com (Postfix) with ESMTP id DAE2311C018 for ; Wed, 16 Jan 2008 05:10:11 -0500 (EST) Message-ID: <1101932912872.1101650219957.178.6.2305100A@scheduler> Date: Wed, 16 Jan 2008 05:10:12 -0500 (EST) From: George Whittam Reply-To: geo@eldorec.com To: geo@eldorec.com Subject: New Policies for 2008 from ElDorado Recording Services Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_28497865_896872058.1200478212126" X-Mailer: Roving Constant Contact 0 (http://www.constantcontact.com) List-Unsubscribe: http://visitor.constantcontact.com/d.jsp?p=un&v=001ytzJgXCdPi7Me_9FtVMTKM6LTES63KGwLZXL7YEkvEwwQkV9bMKoFw== X-Return-Path-Hint: ESC1101932912872_1101650219957_178@in.roving.com X-Roving-ID: 1101650219957.178 X-Lumos-SenderID: 1101650219957 X-Roving-CampaignId: 1101932912872 X-Roving-StreamId: 0 ------=_Part_28497865_896872058.1200478212126 Content-Type: text/plain; charset=iso-8859-1 Content-Transfer-Encoding: 7bit Changes for 2008 Keeping customer service paramount January, 2008 - Vol 11, Issue 1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Join Our Mailing List! [http://visitor.constantcontact.com/email.jsp?m=1101650219957] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Quick Links Source Elements [http://rs6.net/tn.jsp?e=001lQkvlvV08Qt6YeyM430wcmeyOKGO_KTy8tF8f6fyL9QY9ZV1HqxLMAH1_YpOzyAHo1LB4TK75byoh3nsWoOBhcHf1ePdnFB_ei6Y6fF8t2_Ko__ELnjylbfjtrymVYo0w1p6s-qCQ5DqSEAc4dB9J6Iv1hdcDG-Y] Out of Hear- Bridging made mobile! [http://rs6.net/tn.jsp?e=001lQkvlvV08QuUStKzwTZMWaaMgtLG2zbQOeBbD5al2E2-gQq316b_m3cN0jN3-vGskq64T04BlFfZW4iXHkzmllV8A-CvICTDxFEE5di1010=] ProDigital Consulting digital photography services [http://rs6.net/tn.jsp?e=001lQkvlvV08QtU00vzcIlpGqhdPQIU7I1dv_N1GJhWcBHXJSQXP0eUjtrJTrTVCHu716c2HTepcA0ffJ1n_QypANSRIjans74nybzUZDNr7w9Dm2rt12fCTZPaAhgHEVHw] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Dear George, ElDorado Recording Services wants to continue giving you the customer service you've come to rely upon and love. We've come up with some new ways to keep our clients' studios working without worries of excess service charges. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ New service rate structure ERS provides a unique service to our customers and a knowledge base rivaled by few for technical support in the field of voiceover and recording studios. We've learned a great deal in the past year about what it takes to succeed in this business and what changes are necessary to achieve our goals in the new year. As of February 1st, 2008 the following changes will go into effect. The first area of focus is formalizing our billing and rate structure. We have found that in order to maintain the open and flexible schedule required to accommodate the needs of our clients, we need to increase our hourly billing rate. Hourly billing rate for services during regular business hours, 8AM to 8PM PST Monday through Friday will be $135/hr. All house call services billed at a minimum of 2 hrs. Travel time billed at $135/hr for only one direction. Any service outside of those hours will incur a 25% surcharge. Overtime billing (1.5x) will be charged for services calls extending beyond 8 hours. Services rendered on Saturday is billed at time and one quarter rate (1.25x). Services rendered on Sunday is billed at time and a half rate (1.5x). We do not charge a "rush" fee because we consider every service call urgent in this business. All materials and equipment purchased for the client is marked up at a standard rate of 20%. This margin covers the time and expenses incurred to research, locate, and procure materials to meet the timing needs of the project. Clients will only receive a written estimate for new services if one is requested. Clients must make payment for equipment in full to initiate any project. Labor charges are billed at the completion of the project unless otherwise stipulated. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Service contracts now available! For the first time, ERS is offering service contracts for remote technical support. Some of this type of support was provided free of charge in the past. However, we've found that many clients would avoid contacting us for support until the last possible minute when problems worsened enough to cripple the computer or studio system. Clients felt they weren't entitled to call us for "small problems" along the way. Now that we have a formal service in place, we can keep your studio running and fix little things along the way before they become a BIG problem, for a convenient fixed charge. 90 days of complimentary remote support is included with all installations. Basic Remote support for $100/quarter consists of the following: 1) Telephone 2) Texting 3) Email 4) Instant Messaging or Chat 5) Video Chat Premium Remote Support for $200/quarter: 1) All services in Basic Remote Support 2) Remote access of your computer(s) 3) Monthly remote computer tune-ups Service contracts are billed on a quarterly basis in advance. Feel free to contact George Whittam if you have any questions about our new service policies. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The ElDorado Recording Services team will grow in the coming year to include service technicians available in areas beyond Los Angeles and New York City. As demand increases we intend to meet it with the same attention to service and detail that ERS is known for. Thank you for your business, and all the best for 2008. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ George Whittam ElDorado Recording Services ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Forward email http://ui.constantcontact.com/sa/fwtf.jsp?m=1101650219957&ea=geo@eldorec.com&a=1101932912872 This email was sent to geo@eldorec.com, by geo@eldorec.com Update Profile/Email Address http://visitor.constantcontact.com/d.jsp?v=001ytzJgXCdPi7Me_9FtVMTKM6LTES63KGwLZXL7YEkvEz-KoHCVuEdTwbq5Xc2ECSo&p=oo Instant removal with SafeUnsubscribe(TM) http://visitor.constantcontact.com/d.jsp?v=001ytzJgXCdPi7Me_9FtVMTKM6LTES63KGwLZXL7YEkvEz-KoHCVuEdTwbq5Xc2ECSo&p=un Privacy Policy: http://ui.constantcontact.com/roving/CCPrivacyPolicy.jsp Email Marketing by Constant Contact(R) www.constantcontact.com ERS | 5957 W. 86th Place | Los Angeles | CA | 90045 ------=_Part_28497865_896872058.1200478212126 Content-Type: text/html; charset=iso-8859-1 Content-Transfer-Encoding: quoted-printable
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Changes for 2008Keeping customer service paramount
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January, 2008 - Vol 11, Issue 1
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3D"Join
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Quick Links
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 =09 =09 =09 =09 =09=09 =09 =09 =09=09 =09 =09
=09=09Dear George, =09=09
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ElDorado Recording Services<= /span> wants to continue giving you the customer service you've come to rel= y upon and love.  We've come up with some new ways to keep our clients= ' studios working without worries of excess service charges.     =      =09=09
=09
=09 =09 =09 =09=09 =09 =09 =09=09 =09 =09
New service rate= structure
ERS provides a unique service to our customers a= nd a knowledge base rivaled by few for technical support in the field of vo= iceover and recording studios.    We've learned a great deal= in the past year about what it takes to succeed in this business and what = changes are necessary to achieve our goals in the new year.  As of Feb= ruary 1st, 2008 the following changes will go into effect. 

The first area of focus is formalizing our billing and rate structure.&nb= sp; We have found that in order to maintain the open and flexible schedule = required to accommodate the needs of our clients, we need to increase our h= ourly billing rate. 

Hourly billing rate for services duri= ng regular business hours, 8AM to 8PM PST Monday through Friday will be $13= 5/hr. 

All house call services billed at a minimum of 2 hr= s.
Travel time billed at $135/hr for only one direction.   <= br />
Any service outside of those hours will incur a 25% surcharge.&n= bsp;
Overtime billing (1.5x) will be charged for services calls exten= ding beyond 8 hours.

Services rendered on Saturday is billed at = time and one quarter rate (1.25x). 
Services rendered on Sunday = is billed at time and a half rate (1.5x).

We do not charge a "ru= sh" fee because we consider every service call urgent in this business.&nbs= p;

All materials and equipment purchased for the client is mark= ed up at a standard rate of 20%.  This margin covers the time and expe= nses incurred to research, locate, and procure materials to meet the timing= needs of the project. 

Clients will only receive a writte= n estimate for new services if one is requested.  Clients must make pa= yment for equipment in full to initiate any project.  Labor charges ar= e billed at the completion of the project unless otherwise stipulated. = ;
 
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Service contract= s now available!
For the first time, ERS is offering service cont= racts for remote technical support.   Some of this type of suppor= t was provided free of charge in the past.  However, we've found that = many clients would avoid contacting us for support until the last possible = minute when problems worsened enough to cripple the computer or studio syst= em.  Clients felt they weren't entitled to call us for "small problems= " along the way.  Now that we have a formal service in place, we can k= eep your studio running and fix little things along the way before they bec= ome a BIG problem, for a convenient fixed charge.  90 days of complime= ntary remote support is included with all installations. 

= Basic Remote support for $100/quarter consists of the following:
1) Te= lephone
2) Texting
3) Email
4) Instant Messaging or Chat 5) Video Chat

Premium Remote Support for $200/quarter:
1= ) All services in Basic Remote Support
2) Remote access of your comput= er(s)
3) Monthly remote computer tune-ups

Service contrac= ts are billed on a quarterly basis in advance.  Feel free to contact G= eorge Whittam if you have any questions about our new service policies.&nbs= p;
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T= he ElDorado Recording Services team will grow in the coming year to include= service technicians available in areas beyond Los Angeles and New York Cit= y.  As demand increases we intend to meet it with the same attention t= o service and detail that ERS is known for.  Thank you for your busine= ss, and all the best for 2008.   
=09=09 =09 =09 =09=09 =09 =09
G= eorge Whittam
ElDorado Recording Services
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This email was sent to geo@eldorec.com, by geo@eldor= ec.com
ERS | 5957 W. 86th = Place | Los Angeles | CA | 90045
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