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Rates and Policies |
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Rates and Policies |
| Service | Rate |
| Initial Consultation for installations (on-site or remotely) | $250 Flat Fee in LA area (30 mile radius of LAX) |
| Studio Design, Installation, Training, Tech support | contact us for a quote |
Travel time billed in one direction
| Service | Rate | Sign up via Paypal (auto renewal) |
| Basic Remote Support - phone, email, text, IM | $100 / 3 months | |
| Premium Remote Support - Basic plus remote computer access | $200 / 3 months |
Service Policies
| ERS provides a unique service to our customers and a knowledge base rivaled by few for technical support in the field of voiceover and recording studios. We've learned a great deal in our 10 year history what it takes to succeed in this business and what changes are necessary to achieve our goals in the new year. As of February 1st, 2008 the following changes went into effect.
Regular business hours, 10AM to 8PM PST Monday through Friday All house call services billed at a minimum of 2 hrs. Any service outside of those hours will incur a 25% surcharge. Services rendered on Saturday is billed at time and one quarter rate (1.25x). We do not charge a "rush" fee because we consider every service call urgent in this business. All materials and equipment purchased for the client is marked up at a standard rate of 20%. This margin covers the time and expenses incurred to research, locate, and procure materials to meet the timing needs of the project. Clients will only receive a written estimate for services if one is requested. Clients must make payment for equipment in full to initiate any project. Labor charges are billed at the completion of the project unless otherwise stipulated. |
