Service Policies

ERS provides a unique service to our customers and a knowledge base rivaled by few for technical support in the field of voiceover and recording studios. We've learned a great deal in our 10 year history what it takes to succeed in this business and what changes are necessary to achieve our goals in the new year. As of February 1st, 2008 the following changes went into effect. Hourly billing rate for services during regular business hours, 8AM to 8PM PST Monday through Friday - $135/hr. All house call services billed at a minimum of 2 hrs. Travel time billed at $135/hr for only one direction. Any service outside of those hours will incur a 25% surcharge. Overtime billing (1.5x) will be charged for services calls extending beyond 8 hours. Services rendered on Saturday is billed at time and one quarter rate (1.25x). Services rendered on Sunday is billed at time and a half rate (1.5x). We do not charge a "rush" fee because we consider every service call urgent in this business. All materials and equipment purchased for the client is marked up at a standard rate of 20%. This margin covers the time and expenses incurred to research, locate, and procure materials to meet the timing needs of the project. Clients will only receive a written estimate for services if one is requested. Clients must make payment for equipment in full to initiate any project. Labor charges are billed at the completion of the project unless otherwise stipulated.